Shipping policy
Here's the English translation:
SHIPPING POLICY
1. Delivery areas Les Carnets Rituels ships orders to the following destinations:
- Metropolitan France
- Member countries of the European Union and the European Economic Area
- United Kingdom
If your country is not listed among these areas, please contact us at contact@lescarnetsrituels.com.
2. Carriers We ship your orders via the following carriers, selected based on the destination and the delivery method chosen at checkout:
- Colissimo (La Poste)
- Mondial Relay
- DPD
3. Processing time All orders are prepared and shipped within 2 business days of payment confirmation. Orders placed on weekends or public holidays are processed starting from the next business day.
4. Estimated delivery times Once your order has shipped, estimated delivery times are as follows:
| Destination | Estimated time |
|---|---|
| Metropolitan France | 2 to 3 business days |
| Europe | 3 to 5 business days |
| United Kingdom | 3 to 5 business days |
These times are provided for guidance only. They may vary depending on the carrier, the destination, and exceptional circumstances beyond our control (strikes, bad weather, seasonal peaks, etc.). Les Carnets Rituels cannot be held responsible for any delay attributable to the carrier.
5. Shipping fees
| Destination | Delivery fee |
|---|---|
| Metropolitan France | Free |
| Europe | ⚠️ [TO BE COMPLETED] |
| United Kingdom | ⚠️ [TO BE COMPLETED] |
6. Order tracking As soon as your parcel ships, you'll automatically receive an email containing a tracking number. This number lets you follow your order's progress directly on the relevant carrier's website.
7. Customs duties and import taxes — United Kingdom Shipments to the United Kingdom may be subject to customs duties, import taxes, or other regulatory fees imposed by the UK authorities. These charges are entirely the responsibility of the recipient and are not included in the sale price or the shipping fees. Les Carnets Rituels accepts no responsibility for any delay, hold, or additional charges related to customs formalities.
8. Delivery problems If your parcel is damaged, lost, or not received within the stated timeframe, please contact us at contact@lescarnetsrituels.com, quoting your order number. We will do everything necessary to find a solution as quickly as possible.
Last updated: June 2026